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Frequently Asked Questions

MedicareServiceAreaMap MedicaidServiceAreaMap
NS_2247C_C (9/2021)


This information is issued on behalf of Highmark Wholecare, coverage by Gateway Health Plan, which is an independent licensee of the Blue Cross Blue Shield Association. Highmark Wholecare serves a Medicaid plan to Blue Shield members in 13 counties in central Pennsylvania, as well as, to Blue Cross Blue Shield members in 27 counties in western Pennsylvania. Highmark Wholecare serves Medicare Dual Special Needs plans (D-SNP) to Blue Shield members in 14 counties in northeastern Pennsylvania, 12 counties in central Pennsylvania, 5 counties in southeastern Pennsylvania, and to Blue Cross Blue Shield members in 27 counties in western Pennsylvania.
Questions?

One of our friendly representatives is available to take your call.

Medicaid: 1-800-392-1147
8am to 8pm, Monday through Friday

Medicare: 1-800-685-5209
October 1 through March 31: 8 am to 8 pm, 7 days a week
April 1 through September 30: 8 am to 8 pm, Monday through Friday

(TTY# 711 for hearing impaired)

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